Center Manager - Assistant Manager

Position Overview

The Center Manager / Assistant Manager is responsible for:
The successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment
Provides a high skill level for accurate vehicle inspection, maintenance and repairs

Center Performance: Achieving budgeted center sales, cross-sell, and profitability through promotions, social marketing, and control of expenses.
Customer Relationship Management: The customer experience is everyone’s responsibility, and the manager is the leader. Handling and overseeing each point of customer contact in the center from welcome to departure.
Employee Supervision and Management: Supervising all employees of the center including recruitment, scheduling shifts, payroll, and training.
Center Operations: Ensuring compliance with Grease Monkey Operation Manual in terms of procedures and safety and government regulations, monitoring and reporting, and managing of inventory and purchasing.
Technical Performance: Performing vehicle inspection and maintenance tasks, complete minor to complex diagnosis and repairs.
Fleet and Corporate Accounts Management: Implementing corporate and fleet strategies, ensure compliance with service agreements and pricing.

High School Diploma or equivalent preferred.
7+ years of automotive service and repair experience; 4 year of customer service experience preferred.
Business management skills
Employee relationship management skills
Customer relationship management skills
Ability and licensed to operate motor vehicles technical operations
Ability to properly use mechanical hand tools
Intermediate computing skills (Microsoft Office Word, Excel, Outlook preferred)
Basic literacy (ready, writing, math skills)
Verbal communication skills

Materials and Equipment Used: Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats.
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Competitive Salaries
Very attractive incentive scheme (bonus)
Medical Insurance
Paid Vacation / Holidays
Ongoing Training Program through Grease Monkey University (based in Denver, USA)